WARRANTY POLICY

Warranty Coverage

Within one month of purchasing the product the product will be returned if there is a quality problem

Warranty time limit

You can contact after-sales customer service to solve the problem and return or exchange the product within 1-3 months from the date of purchase (we will handle the return or exchange shipping costs).

If there are any quality issues with the product within 4-12 months, you can contact after-sales customer service for repair return, or exchange (the return and exchange shipping costs are not included and the customer needs to handle the return and exchange shipping costs).

This limited warranty does not apply to: ("Exclusions")

1、Removal, modification, defacement or damage to the warranty seal and/or original factory serial number.
2、Damage caused by improper installation, including but not limited to incorrect or inadequate power supply.
3、Long-term improper use can result in defects.
4、Damage caused by long-term display of still images (also known as "image residue") or by improper use.
5、Damage (including cosmetic damage such as scratches, spots or dents), malfunction, loss or personal injury caused by abuse, misuse, neglect, improper maintenance and storage or acts of nature.
6、Damage occurring during transportation or movement by the customer .
7、Damage caused by infection or installation of illegal software.

Maintenance of the LCD monitor

1、 If you find white powder when you open the monitor package, please wipe it off with a cloth. The white powder may be generated during the transportation of the monitor

2、When cleaning the antistatic screen, wet a clean soft cloth slightly in water. If possible, use special screen cleaning tissues or solvents suitable for antistatic coatings. Do not use any harsh chemicals or harsh paper or cloth to clean the screen, as these may damage or scratch the screen surface

3、Avoid using excessive pressure: Do not press hard on the LCD screen as this may cause damage to it. Also, don't place heavy objects on top of the screen that can put pressure on it

4、Avoid using excessive pressure: Do not press hard on the LCD screen as this may cause damage to it. Also, don't place heavy objects on top of the screen that can put pressure on it

5、Avoid direct sunlight: Avoid direct sunlight hitting the screen as this can darken or "burn in" the screen. If the screen is in direct sunlight, reposition the monitor or use a sun visor

6、Turn off display when away: If you don't need to use the display for a while, turn it off. This not only prolongs screen life, but also saves energy 

7、Avoid Prolonged Use: Prolonged use of LCD monitors may cause "burn-in" phenomenon. Therefore, you should try to avoid using the monitor continuously for more than a few hours. If you need to use the monitor for a long time, you can display moving images on the screen or use a screen saver

If you have any questions during the purchase or use of the monitor,
please attach the Amazon/Walmart order number and feel free to contact us

Our after-sales email address is： cruaservice@outlook.com